Keep it running. Keep it compliant.
For a lot of our customers the sale is just the beginning. Our service team (field service technicians, regional service managers, coordinators and a growing bench) stays with your instrumentation for its entire life.
What we do
Field commissioning
We commission new instrumentation on site, configure the parameters, and save the device database.
On most Endress+Hauser devices, having our team commission it extends the factory warranty from one year to three. And because the configuration is on file, future support starts with your device’s real history instead of a blank sheet.
On-site calibration & verification
Flow, pressure, temperature, level and liquid analysis: calibrated at your plant, to ISO 17025 — across the disciplines, and on instruments from most of the manufacturers we represent, not one.
The competence is our people and the breadth of what they are qualified on. Certified Endress+Hauser calibration tooling is part of it, and it is what lets traceable work happen in your plant rather than on a bench — your assets never leave the site. Verification can also extend your calibration intervals, so you calibrate on evidence rather than on the calendar.
Lab calibration & repair
For work that has to happen on a bench: calibration, repair, modification and failure investigation.
Routed to ISO 9001 and ISO 17025 accredited laboratories with A2LA accreditation, in the Houston and Indianapolis metro areas. Third-party instruments as well as E+H.
Dräger fixed gas detection
Commissioning, calibration, verification, troubleshooting and sensor replacement.
Every electrochemical sensor has a finite life whether or not it has ever seen gas. On a safety system, out of calibration doesn’t mean out of compliance. It means a detector that may not alarm. We track what’s due.
Diagnostics & troubleshooting
When a measurement doesn’t make sense and you need someone to think about it with you.
Our team works it with the factory’s application engineers. No charge for the conversation. Bring us the reading you don’t believe.
Training
Brand-neutral instruction, on your site or at a Process Training Unit.
On the instrumentation your people actually operate, not a generic curriculum. Useful when you’ve had turnover and the person who knew the loop has gone.
How a service request works
- 1
Tell us what’s wrong
The instrument, the tag, the site, and what it’s doing. A photo of the nameplate saves everyone a round trip. If it’s down, say so in the first line.
- 2
We triage by urgency
Urgent and down-equipment calls go first, and the right resource gets dispatched to match : a technician, a field service engineer, or the factory.
- 3
One owner sees it through
Every request has a named owner who follows it to a fix, not to a closed ticket. You hear from us before you have to ask.
- 4
We keep your configuration
Device settings are documented and saved. So when a unit is replaced or reprogrammed years later we rebuild it to spec instead of starting from scratch. That one habit has saved our customers more downtime than anything else we do.
Who to call
Rust service dispatch
(800) 772-0878Or and it goes straight to the service team’s own inbox — not a general enquiry queue. Robert Jennings, our Vice President of Service, owns this team.
Sometimes the fastest answer is the manufacturer’s own line. We’d rather you got an answer than waited on us to relay it.
- Endress+Hauser 1-888-363-7377
- Dräger technical support 1-800-437-2437
Documents & forms
The paperwork that goes with the work — what you fill in first, then what you keep. Every heading below is a direct link, so you can send someone straight to the part they need.
Forms to complete
Fill these in and send them back — they are what starts the work.
- On-site training requestOpens on their siteTraining at your plant, on your instrumentation.
- Facility training requestOpens on their siteTraining at a Process Training Unit.
- Calibration datasheet requestXLSX · 604 KBThe spreadsheet to fill in when you are requesting datasheets.
- Fixed gas service & field visit questionnaireDOCX · 88 KBFill this in before a Dräger fixed gas visit and the tech arrives knowing the site.
- Open a support caseOpens on their siteEndress+Hauser Smart Support — raise a technical case with the factory.
- Return authorization (RMA)Opens on their siteStart here before sending anything back to Endress+Hauser.
Calibration reference
What the lab and the field crew work from.
- Calibration services brochurePDF · 1.2 MBScope of the calibration we can do.
- Calibration datasheet definitionsPDF · 86 KBWhat each field on a calibration datasheet actually means.
- Calibration flow rig terms & conditionsPDF · 256 KBTerms for work on the flow rig.
- ISO 17025 scope of accreditationPDF · 532 KBA2LA cert 3041.02, Greenwood, Indiana. Valid to 31 January 2027.
- ISO 9001 certificatePDF · 244 KB
Straight to the factory
Sometimes the manufacturer's own line is the fastest answer, and we would rather you had one.
- Applicator & product toolsOpens on their siteSizing and selection tools.
- Training & eventsOpens on their siteEndress+Hauser's own training calendar.
- Calibration & quality documentsOpens on their siteManufacturing, calibration and quality certificates.
- Service by your sidePDF · 2.9 MBThe factory's own service competences.
Worth an hour
Calibration explained by the people who do it.
- Podcast — calibration requirements demystifiedOpens on their siteKeith Larson of Control Magazine with Robert Jennings, our Vice President of Service.
- Article — global calibration services on callOpens on their siteControl Magazine, also featuring Robert Jennings.
- Instrumentation calibration as a serviceOpens on their siteHow calibration-as-a-service works against maintenance regulations.
- Calibration services videoOpens on their site
- Calibration capabilities videoOpens on their site
- Endress+Hauser on YouTubeOpens on their site
Calibration due, or something not reading right?
Send the instrument and the site and we’ll get the right person to it. Include your calibration interval if you have one and we’ll track what’s next.