Remote support

Let us take a look with you.

If you are on the phone with someone from Rust and they have asked to see your screen, this is the page they meant. It takes about a minute.

RAC Support Application

For Windows. Built on AnyDesk, a widely used remote-support tool. About 8 MB.

Download the application
  1. 1

    Download the RAC Support Application

    It is a small program that lets a Rust technician see your screen while you are on the phone together. Nothing installs permanently and nothing runs until you open it.

  2. 2

    Give the technician your session code

    When you open the application it shows a code. Read it out. Until the technician enters that code, nobody can connect — and you can end the session at any time by closing the window.

Not expecting a call from us? Then you do not need this — nobody at Rust will ask you to install it out of the blue. If you are unsure, ring us on (800) 772-0878 and ask.

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